Terms & Conditions
Welcome to Miss Origami. By continuing to browse and use our website and/or communicate with us in any way, shape or manner, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Miss Origami’s relationship with you in relation to this website and our correspondence with you. If you disagree with any part of these terms and conditions, please do not use our website or communicate with us.
The term ‘Miss Origami’ or ‘us’ or ‘we’ refers to the owner of the website whose registered company name is Miss Origami. The term ‘you’ refers to the user, viewer or recipient of our website and/or our messages via email, Facebook, WhatsApp or any other social networking/messaging platform(s).
The use of this website is subject to the following terms of use:
- The content and policies of the pages of this website is for your general information and use only. They are subject to change without notice or liability.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains materials which are owned by or licensed to us, unless otherwise stated. These materials include, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Refund Policy
As an online Excel coach, MissOrigami strives to fulfill our students’ needs in every way to our best professional efforts. However, if you are not adequately satisfied with your purchase for any reason, you may request a refund from us with the information outlined below. All refunds will be processed at a 100% refund less bank charges. Please see below for more information on our [REFUND TERMS].
REQUESTS
All refund requests must be made within 7 days of the purchase date. Any request after 7 days will be reviewed on case-by-case basis.
REFUND PROCESS
To request a refund or exchange with us, please email our customer service team at hello@missorigami.com with your name and invoice number to open a request. Following which, please comply with our verification processes, which may require you to take screenshots of the problem(s) you are facing. We will try our best to help you resolve the issue(s) to a satisfactory level before a refund is initiated.
After inspecting the issue(s) at hand and a compromise cannot be reached, we will process your refund. Please allow at least 60 days from your refund request to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
REFUND TERMS
The following courses/packages will only be refunded when:
- You have yet to start the course, e.g. your course progress is 0%.
- You have not purchased or attended Miss Origami’s 1-to-1 coaching session before.
- You have not enjoyed any form of discount/coupon/voucher on Miss Origami’s platform.
If you have any questions concerning our refund policy, please contact us at:
Hello@missorigami.com
